Posted orders:

  • New items may be returned for a refund or exchange within 30 days of the original purchase as long as they are still sealed and undamaged.
  • If the return is of the customer’s choice (ie. the item is no longer wanted or it was ordered incorrectly), the cost of return postage will be covered by the customer. In this case only the original cost of the item will be refunded/exchangeable, not the original cost of postage.
  • Faulty items, items damaged during transit or items sent in error may be returned for a full refund or exchange. If a refund is processed it will include the original cost of postage and in addition, the cost of return postage will be covered by us.
  • We do not accept returns on secondhand items unless they are damaged in transit.


Instore purchases
:

  • New items may be returned for a refund or exchange within 14 days of the original purchase as long as they are still sealed and undamaged.
  • Faulty items may be returned for a refund or exchange within 14 days of the original purchase.
  • New stereo equipment comes with a 12 month warranty. This includes turntables and speakers. It does not include turntable accessories, such as cartridges and styli.
  • Secondhand stereo equipment comes with a 3 months warranty.
  • We do not accept returns on secondhand items vinyl, CDs, DVDs, Blu-ray, Cassettes.